Shipping Policy //
When will my order be shipped? //
All orders will be processed and dispatched within 2-3 working days of ordering. Please allow up to 5 working days during busy periods (Mother’s Day, Black Friday, Christmas, and Sales)
How do you ship my order? //
We offer free shipping on orders over £100. All orders will be sent via the Royal Mail’s 24 service, any order over £50 will be sent via the Royal Mail’s 24 tracked service and may require a signature on delivery.
What if I am not home? //
We advise you to use a delivery address where someone can receive and sign for your delivery. If you are not at home the Royal Mail will post a red note through your letterbox to inform you that a delivery was attempted. You can then collect your item from your local depot or re-arrange a delivery. It is your responsibility as a buyer to collect or re-arrange delivery for your item. If you do not collect your item and this subsequently gets returned to the And The Stone Spoke studio you will need to pay an additional shipping fee for this to be sent back out.
How do I Track my Order? //
You can track your order using the tracking number provided on your dispatch confirmation email.
Once your order has been dispatched and handed over to the Royal Mail we are no longer responsible for any delays due to circumstances outside of our control.